Frequently Asked
Questions

The right charger depends on your battery type, voltage, and capacity. Use our Charger Selector Tool or consult your battery's specifications. For most automotive batteries, our 12V Smart Charger works perfectly.

We support lead-acid, AGM, gel, EFB, and lithium (LiFePO4) batteries across 6V, 12V, and 24V configurations. Check individual product pages for specific compatibility details.

Yes, our Bike Charger range is specifically designed for motorcycle batteries (2-wheeler). They provide optimal charging current for smaller batteries and include maintenance modes.

Smart chargers automatically adjust voltage and current based on battery condition, prevent overcharging, and include maintenance/trickle modes. Standard chargers deliver constant output and require manual monitoring.

Yes, our multi-mode smart chargers support lead-acid, AGM, gel, and lithium batteries with selectable modes. Always verify the voltage and chemistry before charging.

A general rule: charging current should be 10–20% of your battery's Ah rating. For a 100Ah battery, a 10A–20A charger is ideal. Faster charging uses higher current but may reduce battery lifespan if too aggressive.

Yes, our Solar Charger range is designed for solar panel integration. They include MPPT technology for maximum efficiency and work with 12V/24V solar battery banks.

BMS (Battery Management System) integration allows the charger to communicate with the battery's internal management system, enabling precise charging tailored to individual cell conditions — essential for lithium batteries.

Absolutely. Our Industrial and Heavy Duty ranges are built for continuous operation in demanding environments, featuring rugged enclosures, high current output, and extended duty cycles.

Yes, all VoltCore Pro smart chargers include automatic shut-off and float/maintenance modes, making overnight charging completely safe. They prevent overcharging by design.

Browse products, add to cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or EMI. Guest checkout is available, or create an account for faster future orders.

Orders can be modified or cancelled within 2 hours of placement. After that, if the order is already processed, you'll need to use our return process upon delivery.

Use the tracking link in your dispatch email/SMS, log into your account's Orders section, or visit our Track Order page with your order ID.

Take clear photos of the damaged package and product, and contact our support team within 48 hours. We'll arrange a free replacement or full refund.

Yes, we offer special pricing for bulk orders (10+ units). Contact our sales team or visit the Dealer Enquiries section for a custom quote.

We accept UPI (GPay, PhonePe, Paytm), all major credit/debit cards (Visa, Mastercard, RuPay), net banking, and EMI options through leading banks.

Yes, EMI options starting from 3 to 24 months are available on orders above ₹3,000 through HDFC, ICICI, SBI, Axis Bank, and others. No-cost EMI is offered during promotional periods.

Yes, all orders include a GST-compliant invoice. You can enter your GSTIN during checkout for business purchases. The invoice is emailed instantly after order confirmation.

Absolutely. We use 256-bit SSL encryption and PCI-DSS compliant payment gateways. We never store your card details on our servers.

Failed payments are automatically refunded to the source account within 5–7 business days. If the refund hasn't appeared after 7 days, contact our support team with the transaction ID.

Standard delivery: 3–7 business days. Metro cities: 2–4 days. Express shipping (1–2 days) is available for select pin codes at an additional charge.

We ship to over 28,000 pin codes across India. Enter your pin code on the product page to check delivery availability and estimated time for your location.

Free standard shipping on all orders above ₹4,999. For orders below this amount, a flat shipping fee of ₹149–₹299 applies based on the delivery location.

We partner with Blue Dart, Delhivery, DTDC, and India Post for reliable nationwide delivery. The courier is selected based on your location for the fastest service.

Address changes are possible within 2 hours of placing the order. Contact support immediately. Once shipped, the address cannot be changed but you can coordinate with the courier directly.

We offer a 15-day return window from delivery. Products must be in original condition with all accessories and packaging. Initiate returns from your account's Orders section.

Refunds are processed within 7–10 business days after we receive and inspect the returned item. The amount is credited to your original payment method.

Yes, exchanges for a different model are treated as a return + new purchase. Return the original item and place a new order for the desired model. Contact support for assistance.

We cover return shipping for damaged, defective, or incorrect items. For change-of-mind returns, a small fee may be deducted from the refund to cover return shipping.

Contact our support team immediately with your order details and a photo of the received item. We'll arrange a free return and ship the correct product within 48 hours.

The warranty covers manufacturing defects, component failures, and abnormal performance issues under normal use. It does not cover physical damage, water damage, or unauthorised repairs.

Register within 30 days of purchase on our Warranty Registration page using your product serial number and invoice. Registration ensures faster claim processing.

Visit the Warranty Claim page, enter your serial number and purchase details, describe the issue, and upload your invoice. Claims are reviewed within 48 hours.

The warranty is tied to the original purchaser and product serial number. It is not transferable to a second owner unless explicitly approved by VoltCore Pro.

Yes, a copy of the original purchase invoice is required for all warranty claims. If purchased online, the email invoice is sufficient. Keep it safe.

Reach our technical support team via WhatsApp, phone at 1800-123-4567 (toll-free), email at support@voltcorepro.com, or live chat on our website. Available 24/7.

All user manuals are available in the Download Center section below. You can also find them on individual product pages under the "Documentation" tab.

Refer to the error code section in your user manual. Common codes include E01 (connection error), E02 (reverse polarity), and E03 (overheating). Disconnect and reconnect the charger. If the error persists, contact support.

On-site support is available for industrial and heavy-duty installations within 50 km of our service centres. Contact our support team to check availability in your area.

Download the VoltCore Pro app, connect your smart charger via Bluetooth, and follow the firmware update prompt. Ensure the charger is connected to a stable power source during the update.

Visit our Dealer Enquiries page and fill out the application form. Our partnership team reviews applications within 5 business days and contacts shortlisted candidates for further discussion.

Yes, we offer tiered bulk pricing starting from 10 units. Contact our sales team at sales@voltcorepro.com or call 1800-123-4568 for a custom quote based on your requirements.

Authorised dealers receive marketing materials, technical training, priority support, exclusive pricing, and listing on our dealer locator. Dedicated account managers are assigned for high-volume partners.

Yes, we offer virtual and in-person product demonstrations for potential dealers and bulk buyers. Submit a request through our Dealer Enquiries page to schedule one.

Click the Account icon in the header and select "Create Account." You can sign up using your email address or Google account. Registration is free and takes under a minute.

Log into your account and navigate to the Orders section. You'll see all past and current orders with their status, tracking information, and invoices.

Click "Forgot Password" on the login page, enter your registered email, and we'll send a password reset link. The link expires after 30 minutes for security.

Yes, you can save multiple shipping addresses in your account's Address Book. Select the preferred address during checkout for faster ordering.

For vehicles in regular use, charge every 2–4 weeks if not driven frequently. For stored batteries, use a maintenance charger to keep them topped up. Avoid letting the charge drop below 50%.

Always charge in a well-ventilated area, away from flames or sparks. Connect the charger before plugging it in. Wear protective gloves and eyewear. Never charge a frozen or visibly damaged battery.

Keep terminals clean and corrosion-free, avoid deep discharges, use a smart charger with maintenance mode, check electrolyte levels (for flooded batteries), and store in a cool, dry place.

Store batteries in a cool (15–25°C), dry place away from direct sunlight. Keep them fully charged before storage and use a maintenance charger for long-term storage to prevent sulfation.

Signs include: slow engine cranking, swollen battery case, frequent need for jump-starts, battery age over 3–5 years, and voltage dropping below 12.4V when fully charged. Use a multimeter or have it tested at a service centre.