Terms & Conditions
Your comprehensive guide to using VoltCore Pro's services. We believe in transparency and clarity in every aspect of our relationship with you.
Overview
Welcome to VoltCore Pro. These Terms & Conditions ("Terms") govern your access to and use of the VoltCore Pro website, mobile applications, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms in their entirety.
These Terms constitute a legally binding agreement between you ("Customer," "User," or "you") and VoltCore Pro ("Company," "we," "us," or "our"). If you do not agree to these Terms, you must immediately discontinue use of our Services.
We are committed to transparency and compliance with all applicable Indian laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. Our practices align with the highest standards of ethical business conduct.
Definitions
Clear definitions to help you understand these Terms precisely.
Company
VoltCore Pro, a registered Indian entity with its principal place of business in Mumbai, Maharashtra, India.
Website
The online platform located at voltcorepro.com, including all subdomains, mobile applications, and digital interfaces.
Customer
Any individual or entity who accesses the Website, creates an account, or purchases Products from VoltCore Pro.
Products
All battery chargers, accessories, spare parts, and related goods offered for sale on the Website.
Services
All services provided by VoltCore Pro, including product sales, support, warranty services, and technical assistance.
Order
A confirmed purchase request placed by a Customer through the Website, subject to acceptance by VoltCore Pro.
Account
The registered user profile created by a Customer on the Website for placing orders and managing preferences.
Warranty
The manufacturer's guarantee provided by VoltCore Pro covering defects in materials and workmanship for specified periods.
Business Day
Any day from Monday to Friday, excluding public holidays observed in Maharashtra, India.
Eligibility
Requirements you must meet to use VoltCore Pro's Services.
Minimum Age
You must be at least 18 years of age to create an account and place orders. Minors may use the Website only under the supervision of a parent or legal guardian.
Business Customers
Business entities must be duly incorporated and authorized to enter into binding agreements. The individual acting on behalf of the business represents that they have the authority to bind the entity.
Accurate Information
All information you provide must be truthful, accurate, current, and complete. You agree to promptly update any information that changes to maintain its accuracy.
Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Registration
Everything you need to know about creating and managing your VoltCore Pro account.
Account Creation
To access certain features of our Website, you must register for an account. During registration, you agree to provide accurate information and to keep your account details updated. We reserve the right to refuse registration or suspend accounts at our discretion.
Password Security
You are responsible for safeguarding your password. Use a strong, unique password and do not share it with anyone. Notify us immediately at security@voltcorepro.com if you suspect unauthorized access to your account.
Suspension & Termination
We may suspend or terminate your account if you violate these Terms, provide false information, engage in fraudulent activity, or for any other reason at our reasonable discretion, with notice where practicable.
Product Information
How we present and describe our premium battery chargers.
Descriptions
We make every effort to display product descriptions accurately. However, we do not warrant that descriptions are error-free.
Specifications
Technical specifications are provided by manufacturers and are subject to change without prior notice as products evolve.
Images
Product images are for illustrative purposes. Actual product appearance may vary slightly due to screen settings and lighting.
Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without liability.
Pricing Accuracy
We strive for accurate pricing but errors may occur. If a pricing error is discovered, we will notify you and you may cancel the order.
Technical Info
Detailed technical documentation is available on individual product pages. Contact support for additional specifications.
Continuous Improvements
VoltCore Pro continuously improves its products. Minor variations between product batches are normal and reflect our commitment to innovation and quality enhancement.
Pricing & Payments
Transparent pricing and secure payment processing.
Pricing
All prices are listed in Indian Rupees (₹) and are subject to change without notice. The price at the time of order placement is the applicable price.
GST & Taxes
GST is applied as per Indian tax regulations. The final price inclusive of all taxes is displayed at checkout before payment.
Payment Methods
We accept credit/debit cards, UPI, net banking, wallets, and EMI options through our secure payment gateways.
Secure Gateways
All payments are processed through PCI-DSS compliant gateways with 256-bit SSL encryption for your security.
Corrections
We reserve the right to correct any pricing errors. If a correction affects your order, we will notify you promptly.
Billing & Invoices
GST-compliant invoices are generated for all orders. You can download invoices from your account dashboard.
Important Notice
Payment is due at the time of order placement. Orders are not processed until payment is successfully received and verified by our payment gateway provider.
Order Acceptance
Understanding how your order moves from placement to delivery.
Order Placed
You submit your order through our Website. An automated acknowledgment email is sent immediately confirming receipt of your order request.
Payment Verification
Our payment gateway verifies your payment. This typically takes 2–24 hours. Orders with failed payments are automatically cancelled.
Order Confirmation
Upon successful payment verification, we send a formal Order Confirmation email. This email constitutes our acceptance of your order and forms a binding contract.
Quality Inspection
Every product undergoes a thorough quality inspection before packaging. This ensures you receive only products that meet our premium standards.
Dispatch
Your order is carefully packaged and handed over to our logistics partner. You receive a tracking number via email and SMS.
Delivery
Your order arrives at your doorstep. Please inspect the package upon delivery and report any visible damage immediately to the delivery personnel.
Shipping & Delivery
Our commitment to timely and safe delivery of your products.
Timelines
Standard delivery: 5–7 business days. Express delivery: 2–3 business days (select locations). Timelines are estimates and may vary.
Delivery Estimates
Estimated delivery dates are provided at checkout based on your pin code. These are good-faith estimates, not guaranteed dates.
Partners
We partner with BlueDart, Delhivery, DTDC, and India Post for reliable nationwide delivery across India.
Delays
We are not liable for delays caused by weather, natural disasters, logistics disruptions, or circumstances beyond our reasonable control.
Risk Transfer
Risk of loss passes to you upon delivery. Please inspect packages before accepting. Report damage within 24 hours.
Responsibilities
You are responsible for providing accurate shipping information. Redelivery charges apply for incorrect addresses.
Full Shipping Policy
For complete details, please review our dedicated Shipping Policy.
View Shipping PolicyReturns, Refunds & Cancellations
Our fair and transparent policy for returns, refunds, and order cancellations.
Eligibility
Returns are accepted within 7 days of delivery for defective, damaged, or incorrect products only. Products must be unused and in original packaging.
Refunds
Approved refunds are processed within 7–10 business days to the original payment method. Shipping charges are non-refundable.
Replacement
For defective products, we offer free replacement. We arrange return pickup and ship the replacement at no additional cost.
Cancellation
Orders can be cancelled before dispatch for a full refund. Once dispatched, standard return policies apply.
Inspection
All returned products undergo inspection. Refunds are issued only after inspection confirms the reported issue.
Warranty
Our comprehensive warranty coverage for your peace of mind.
Warranty Coverage
All VoltCore Pro products come with a standard 2-year manufacturer's warranty covering defects in materials and workmanship under normal use. Extended warranty options are available for select products at the time of purchase.
Exclusions
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper installation, water damage, voltage surges, or use with incompatible equipment. Consumable parts and accessories are excluded.
Claim Process
To initiate a warranty claim, contact our support team with your order number and a description of the issue. We may require photos or videos. Approved claims result in repair, replacement, or refund at our discretion.
User Responsibilities
What we expect from you as a valued customer.
Accurate Info
Provide truthful and complete information during registration and checkout.
Account Security
Keep your login credentials confidential and log out after each session.
Lawful Use
Use our Website and products only for lawful purposes as per Indian laws.
IP Respect
Respect all intellectual property rights of VoltCore Pro and third parties.
No Fraud
Do not engage in any fraudulent, deceptive, or manipulative activities.
Follow Laws
Comply with all applicable local, state, and national laws while using our Services.
Prohibited Activities
Actions that are strictly forbidden on our platform.
Unauthorized Access
Attempting to access restricted areas, other users' accounts, or our systems without authorization is strictly prohibited.
Fraud
Using stolen payment information, making false claims, or engaging in chargeback fraud is a criminal offense.
Misuse
Using our products in a manner inconsistent with their intended purpose or manufacturer guidelines.
Malware
Uploading or transmitting viruses, malware, or any malicious code through our platform is forbidden.
IP Infringement
Infringing on VoltCore Pro's or any third party's intellectual property rights is strictly prohibited.
Abuse
Harassing, abusing, or impersonating our staff, other customers, or any individual is grounds for immediate account termination.
Intellectual Property
Protecting our brand, content, and creative assets.
All content on the VoltCore Pro Website — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, product designs, software, and the overall website design — is the exclusive property of VoltCore Pro or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.
The "VoltCore Pro" name, the bolt logo, the tagline "Premium battery chargers engineered for performance," and all associated brand elements are registered and unregistered trademarks of VoltCore Pro. Any unauthorized use, reproduction, modification, distribution, or display of our intellectual property is strictly prohibited and may result in legal action.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only. This license does not include the right to download, copy, modify, or distribute any content without our express written consent.
Limitation of Liability
Understanding the extent of our liability.
To the fullest extent permitted by applicable law, VoltCore Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of use, or business interruption, arising out of or in connection with your use of our Services, products, or Website, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any claim arising from or relating to these Terms or our Services shall not exceed the total amount paid by you for the specific product or service giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability.
This limitation of liability does not affect any statutory rights you may have under the Consumer Protection Act, 2019, or other applicable Indian consumer protection laws that cannot be contractually limited or excluded.
Force Majeure
Circumstances beyond our reasonable control.
Natural Disasters
Earthquakes, floods, storms, fires, and other acts of nature that disrupt operations.
Government Restrictions
Lockdowns, curfews, trade embargoes, sanctions, or regulatory changes.
Pandemics
Epidemics and pandemics causing widespread disruption to supply chains and operations.
Transport Disruptions
Strikes, port closures, logistics breakdowns, or fuel shortages affecting delivery.
Power Failures
Extended power outages, grid failures, or energy supply disruptions.
Other Events
Any unforeseeable event beyond reasonable control that prevents performance of obligations.
Third-Party Links
Our policy on external websites and services.
Our Website may contain links to third-party websites or services that are not owned or controlled by VoltCore Pro. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.
The inclusion of any link does not imply endorsement by VoltCore Pro of the linked website or its operators. You acknowledge and agree that VoltCore Pro shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.
We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.
Privacy
How we protect and handle your personal information.
Your privacy is critically important to us. Our Privacy Policy, which forms an integral part of these Terms, explains in detail how we collect, use, store, process, and protect your personal information. We are fully committed to compliance with the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.
Read Our Privacy PolicyChanges to Terms
How we update and communicate changes to these Terms.
Policy Updates
We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting on this page.
Revision History
All revisions are documented with version numbers, effective dates, and a summary of changes for transparency.
Notification
For material changes, we will notify registered users via email and display a prominent notice on our Website at least 15 days before the changes take effect.
Effective Date
Continued use of our Services after the effective date constitutes acceptance of the revised Terms. If you disagree, you must discontinue use immediately.
Governing Law
The legal framework governing these Terms.
Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.
Dispute Resolution
We encourage amicable resolution of disputes. Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation and, if necessary, mediation. Arbitration shall be conducted in Mumbai in accordance with the Arbitration and Conciliation Act, 1996.
Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Protection Act, 2019, or any other applicable consumer protection legislation in India.
Contact Information
We're here to help with any questions about these Terms.
Customer Support
support@voltcorepro.com
+91 1800-XXX-XXXX
Legal Department
legal@voltcorepro.com
+91 22-XXXX-XXXX
Registered Office
VoltCore Pro, 123 Industrial Estate, Andheri East, Mumbai — 400093, Maharashtra, India
Business Hours
Monday – Friday: 10:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 2:00 PM IST
Frequently Asked Questions
Quick answers to common questions about our Terms.
Creating an account is simple. Click the "Account" icon in the navigation bar, select "Register," and fill in your details including name, email, and phone number. Verify your email address through the link we send, and you're ready to shop. You must be at least 18 years old to create an account.
No. The price at the time you place your order is the price you pay, provided the order is confirmed. In the rare event of a pricing error, we will notify you and give you the option to proceed at the corrected price or cancel your order for a full refund.
You can cancel your order any time before it is dispatched for a full refund with no questions asked. Once the order has been dispatched, you will need to follow our return process. Refunds for cancelled orders are processed within 7–10 business days to your original payment method.
Our 2-year manufacturer's warranty covers defects in materials and workmanship under normal, intended use. It does not cover damage from misuse, accidents, unauthorized repairs, water damage, or voltage surges. Consumable parts and accessories are also excluded. Please refer to our Warranty Policy for full details.
Yes. As part of our commitment to continuous improvement, we may update product specifications, designs, and features without prior notice. These improvements are always made to enhance product quality and performance. The specifications at the time of your order apply to your purchase.
We always aim to resolve disputes amicably. First, contact our support team. If resolution isn't reached, both parties agree to attempt mediation before arbitration in Mumbai under Indian law. You retain all your statutory consumer rights under the Consumer Protection Act, 2019.
For material changes, we'll email registered users at least 15 days in advance and display a prominent notice on our Website. Minor updates are reflected on this page with the "Last Updated" date. We recommend reviewing these Terms periodically to stay informed.